EWC Logo

Select your language


About us banner
Our Welsh language commitment
Our Welsh language commitment

The Welsh Language (Wales) Measure 2011 established a legal framework to impose a statutory duty on public bodies in Wales to comply with new Welsh language standards. 

These standards set clear expectations on us to provide services in Welsh to our registrants, stakeholders and the public, and to promote the use of the Welsh language through all our services.

We are required to comply with 148 standards covering service delivery, operational matters, policy making, and record keeping.

Read the Welsh language standards that we are required to comply with.

How we comply with the standards

How we promote our Welsh language services


We operate as a fully bilingual organisation and we encourage our registrants and other stakeholders to use Welsh when interacting with us, either orally or in writing. There are a number of ways we do this:

  • we participate in the Welsh Language Commissioner’s Welsh Language Rights Day each year, promoting our Welsh language services via social media channels
  • all our social media channels are operated bilingually
  • the landing page on our website provides a language choice to the user each time they accesses our website
  • our website is available in Welsh and English and a Cymraeg / English toggle is on the top right corner of each page of our website allowing the user to switch languages easily
  • all job vacancies are advertised in Welsh with applicants able to apply in Welsh
  • our automated answering service provides a language choice to each caller
  • we display “Iaith Gwaith” posters in our reception area
  • all Welsh speaking staff members have a “Iaith Gwaith” badge or lanyard to wear

We also encourage staff to use the Welsh language internally:

  • we issue a quarterly ‘Cymraeg ar Waith’ e-newsletter to all staff to promote the use of the Welsh language across the organisation, and help ensure we implement the Welsh Language Standards consistently
  • we have dedicated a section of the EWC style guide on using Welsh correctly, including correct place names, spellings, terminology, and phrases to avoid
  • we have installed the Cysgliad software package on the computers of Welsh-speaking employees and the 'To Bach' programme on all computers
  • all staff policies, procedures and guidance are available to staff in Welsh in the staff library
  • we fully support relevant Welsh language training for all employees

Annual monitoring report

Each year we produce an annual monitoring report which provides information on our compliance and outlines how we have implemented the standards.

Read our Welsh language standards monitoring report for 2022-23 .

Making a complaint

We are proud to be a fully bilingual organisation that promotes and encourages the Welsh language, beyond our legislative duty to comply. We welcome any comments or suggestions on our bilingual provision, and our approach to the Welsh language. This email address is being protected from spambots. You need JavaScript enabled to view it. with us to give us your feedback.

If we fail to provide a Welsh language service, or if you are unsatisfied with the standard of the Welsh language service we provide, you can make a complaint to the Corporate Services Manager by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling 029 2046 0099.

As outlined in our Standards of Service Policy, we aim to acknowledge receipt of the initial compliant within five working days and make a full response within 20 working days, unless it is anticipated that the matter will take longer to resolve, in which case an interim reply will be sent.

All complaints will be logged for monitoring and reporting purposes. A summary report containing any complaints or concerns relating to the Welsh language service we provide is presented to the Senior Management Team on a monthly basis.

We will report on the number of complaints received each year in our Welsh language standards monitoring report, which is published on our website and monitored by the Welsh Language Commissioner.

We ensure that appropriate training is provided to our employees to support them to handle complaints effectively. We are committed to providing specific training on the Welsh language to ensure that any concerns raised within a complaint are addressed and not repeated.

We would encourage you to contact us with your concern in the first instance. If you are not happy with the way we have dealt with your concern, or feel that we have not taken appropriate steps to resolve the situation, you should contact the Welsh Language Commissioner to make a complaint.