When you visit our websites we use Google analytics to collect standard internet log information and details of visitors and behaviour patterns. This information is processed in such a way that does not identify anyone. The information gathered via our websites’ servers helps us to improve the content, design and performance of the relevant site.
If we do want to collect personally identifiable information through our website, we will make a clear statement to this effect. We will make it clear when we collect personal information and will explain what we intend to do with it. The Council ensures that the platform that their website is hosted on is kept up to date with the latest software and security updates, HTTPS access is enabled to ensure end to end encryption.
Where we obtain your information
The data that the EWC may collect when you use our websites includes:
- questions, queries, feedback or responses to surveys that individuals provide, including email addresses if an email is sent to an address listed on one or more of our websites
- information sent to us via email
- information entered when using search facilities on our websites
- IP addresses from which an individual accesses our websites, and details of which version of web browser and operating system were used
- the date and time of visits to the websites
- clickstream data, which is information on how individuals use the websites, using cookies and page tagging techniques
- the address of the website from which individuals are directed to our websites
- information that may be submitted to us anonymously where users of our websites are not signed into our websites.
We use a cookies tool on our website to gain consent for the optional cookies we use.
EWC utilises Google analytics, YouTube, and language preference cookies on the site.
A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
To find out more about our use of Google analytics and YouTube Cookies please visit the link below:
Security and performance
We use a web application firewall from Watchguard to help maintain the security and performance of our website. The service checks that traffic to the site is behaving as would be expected, and the service will block traffic that is not using the site as expected. To provide this service, Watchguard processes site visitors’ IP addresses.
We host our website internally and keep anonymous traffic information for 12 months.
The Reachdeck service allows site visitors to get the site read aloud, simplify and adjust the site, and translate the content into different languages. This is provided by Texthelp.
When requests are made to read the content aloud, the content is encrypted and sent to Texthelp to be converted to audio. It is then sent back using the same encryption. When requests are made to translate the content, the content is similarly sent to and from the Google Translate service.
Reachdeck does not collect or store any identifiable personal information.
How we use your information
The purpose for implementing the above is to maintain and monitor the performance of our website and to constantly look to improve the site and the services it offers to our users. We do not share
Why our use of your personal data is lawful
The lawful basis we rely on to process your personal data is either Article 6(1)(a) of the UK GDPR, for example when we require your consent for the optional cookies we use, or Article 6(1)(f) which allows us to process personal data when it’s necessary for our legitimate interests. For example in order to maintain the integrity of our IT systems and the continuity of our business.
Links to other websites
Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.