We are committed to providing the highest standards of service for our registrants, stakeholders, and the public. We strive to provide an accessible and transparent process for looking into complaints about the service we give and aim to respond to complainants as soon as possible.
We welcome your feedback, as it helps us to improve our service and ensure that problems do not occur in future.
How do I give feedback?
We offer a fully bilingual service and are subject to Welsh Language Standards. You can view a copy of the standards here .
We take complaints very seriously and aim to respond to any feedback as quickly as possible.
You can read more about what sort of complaints we will consider, how to complain, and our processes in our standards of service document.
Fitness to Practise
Fitness to practise processes are outside of our standards and services. Processes are outlined in the disciplinary procedures and rules document.
If you want to make a complaint about anything to do with our fitness to practise work, please write to:
Fitness to Practise Manager
Education Workforce Council
9th Floor Eastgate House
35-43 Newport Road
Cardiff CF24 0AB