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The Education Workforce Council (EWC) is committed to providing the highest standards of service for its registrants, stakeholders, and the public. We strive to provide an accessible and transparent process for looking into complaints about the service we give and aim to respond to complainants as soon as possible.

We welcome your feedback, as it helps us to improve our service and ensure that problems do not occur in future.

How do I give feedback?

If you would like to provide feedback on any of our services, please email This email address is being protected from spambots. You need JavaScript enabled to view it.. We welcome correspondence written in Welsh or English.

Welsh language

The Education Workforce Council offers a fully bilingual service and is subject to Welsh Language Standards. You can view a copy of the standards here .

We welcome any comments or suggestions on our bilingual provision and our approach to the Welsh language. You can give us feedback here or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Not happy?

We take complaints very seriously and aim to respond to any feedback as quickly as possible.

You can read more about what sort of complaints we will consider, how to complain, and our processes in our standards of service document.

Fitness to Practise

Fitness to practise processes are outside of our standards and services, and their processes are outlined in their disciplinary procedures and rules  document.

If you want to make a complaint about anything to do with our fitness to practise work, please write to:

Fitness to Practise Manager
Education Workforce Council
9th Floor Eastgate House
35-43 Newport Road
Cardiff CF24 0AB

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